How to Report an Outage

To report an outage, use SmartHub, call (800) 642-1826 or text 855-968-3021.

Report Outages by Text Message

Quickly report power outages by sending a text message. This convenient option ensures we’re notified right away, so we can begin restoring service promptly. Stay connected and informed with real-time updates through text alerts.

Text to Report Outages

You must have a SmartHub account to use this feature. To sign up for SmartHub, click here or download the free SmartHub app.

Make sure your cell phone number is listed as a Messenger contact in SmartHub. To do so, sign into your SmartHub account and select My Account Info > Contact Methods > Add Phone. It will take up to 48 hours for a new phone number to be recognized by the outage notification system. If you need assistance registering or updating a cell phone number, call us at 937-642-1826

If an outage occurs, text OUT to 855-968-3021, which is our outage texting number. You will receive a reply that the outage was reported successfully.

Please note: Two-way outage texting is not available for members with multiple URE accounts.

Sign-Up for Outage Notifications

  1. Create your SmartHub account or download our free mobile app and sign up.
  2. After you’ve created your SmartHub account, log in to SmartHub.
  3. Are you signing up on a computer or through a mobile app? The screens will appear differently, so be sure to follow directions for the correct device

Computer Instructions

  1. Once you’re logged in to SmartHub, click My Account > Manage Contacts from the drop-down menu. Here, you can view and edit the contact methods you want URE to use to reach you.
  2. To add a new phone number or email address, you’ll receive a verification code for our security system to verify that it’s really you. If you’re adding a new phone number, our system will text the verification code to that phone number. If you’re adding a new email address, our system will email the verification code to that email provided. Enter the verification code you receive into the SmartHub verification code box. Be sure to click Save.
  3. Next, click Manage Notifications. This will show you a menu of all the notifications you can sign up to receive. You can also choose where you’d like each notification to be sent (phone or email). You can make these decisions for each of your accounts.
  4. Click on Service. Here, you can select which outage notifications you want to receive. Decide how you want to receive each outage notification and hit Save.
  5. Congrats – you’re all set!

Mobile App Instructions

  1. Once you’re logged in to SmartHub, click the “Settings” icon. Next, add an email and/or phone number(s) under “Manage Contact Information.” Follow the instructions to verify each email and phone number added.
  2. To add a new phone number or email address, you’ll receive a verification code for our security system to verify that it’s really you. If you’re adding a new phone number, our system will text the verification code to that phone number. If you’re adding a new email address, our system will email the verification code to that email provided. Enter the verification code you receive into the SmartHub verification code box. Be sure to click Save.
  3. Next, click “Manage Notifications.” Options include billing, service, and miscellaneous.
  4. Click the “Service” tab to add the email or phone numbers where you want each type of notification to be sent, making sure that the toggle switch is in the “on” position before tapping Save.
  5. Congrats – you’re all set!