SmartHub provides a safe and secure environment for bill payments and transactions
SmartHub is URE’s free online bill payment system which allows you to report a power outage, receive outage notifications, and monitor your energy usage. If you are new to paying your bill online, you will need to create a SmartHub account.Your account number is located in the upper right-hand corner of your bill. It’s super easy to sign up, and if you run into any issues, our friendly staff will gladly assist you.
If you were already using E-bill on our website, you will not have to create a new account. You will however notice more features available to you, upon signing on to your account.
Download the SmartHub App
How-To SmartHub Videos
- Provides 24-hour access to account(s)
- Sends e-mail notifications when a new electric bill is generated
- Special Alerts including Power Outages and Peak Alerts – you can enroll in text notifications, meaning we’ll send you a text such as:
- Your bill is available
- Payment is due
- Payment confirmation
- Delinquent notice
- Credit card expired
- Power outage
- Allows you to pay electronically using Visa, MasterCard, American Express, or an electronic check transaction
- Displays payment posting in real time
- Provides current and historical billing information and payment history
- Outlines daily, monthly, and annual energy usage in graphs
- Includes a free app for your smartphone or tablet
- Allows you to enroll in Paperless Billing
- Allows multiple accounts to pay with a single payment
- Provides an easy way to report a power outage – this feature works especially well for members with multiple accounts
Cyber security is becoming more critical than ever before. We use our web browsers not only to access personal items like social media and news, but for applications that are critical to accomplishing our daily tasks, like SmartHub.
We want to ensure that SmartHub is as secure as possible for our members. To do that, we’ve updated our protocols to increase encryption security.
This mean that SmartHub solution requires the latest version of your preferred web browser, such as Google Chrome, Microsoft Edge, Mozilla Firefox or Apple’s Safari. With a future release, expected in November, you’ll no longer be able to access SmartHub if your browser is out of date.
Upgrading to the latest version of your web browser is a fast, easy, and free process.
Our Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web enabled device. Both the Apps and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments and report outages.
The Web version allows you to register your accounts to receive notifications for account milestones, such as an approaching or a missed due date. The Web has a Profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.
Our Apps are supported on the following platforms:
- IOS 3.1 and above (iPhone and/or iPad)
- Android 2.1 and above (Smartphones or tablets)
Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Simply look for our name in the Apple App Store® or in Google Play®.
Search: SmartHub (not case sensitive but must be all one word), if duplicates appear the correct App is provided by our partner, National Information Solutions Cooperative.
No. Our app is free to download and install.
No. You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.
Yes. The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the App, tap the Bill and Pay icon. The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.
Web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid click the Pay Now button.
App: Tap the Bill & Pay gadget. If paying the total amount due, tap the Pay button. If paying a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.
The information you see in the App and in the Web is shown in real-time, so it’s always accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
You must log into the Web and click on Notifications. Select preferred notification method (Text, Mobile Push, Email or Phone) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.
Even though you may be running Internet Explorer 8 or later, some of your websites could be displayed in version 7 compatibility mode. To check this, open Internet Explorer, select Page, and click Compatibility View Settings. Any websites that are listed will display in version 7 compatibility mode. Remove the SmartHub web site from this list.