Follow this guide to understand your bill format, or download the Understanding Your Natural Gas Bill (PDF).
Member Message Center
Total amount due on the 25th of each month.
Account information, beginning balance, payments, adjustments, current charges, and the account balance.
Meter number, service address, and meter information is printed at the top of each service.
Monthly graphic with 13 months of usage history and weather data for each service. Color key: previous usage (light green) and current usage (dark green). The temperature graph shows the monthly high (red) and monthly low (blue).
Current service detail charges is shown along with the total current charges for each service.
Total amount due for all service.
Member information.
Reverse Side of Bill
Conditions of Payment
Charges on this bill represent services already provided by Union Rural Electric Cooperative, Inc. (URE) or a division thereof. Statement is due and payable upon receipt. Balance due must be paid on or before the stated due date to avoid late payment charges. A late payment charge of 5% will be added to bills which remain unpaid on the first day following the due date. Failure to receive your bill does not void balance due and/or late payment charges.
Past due bills are subject to disconnection. If this statement includes a disconnect notice, the past due amount must be paid before the disconnect date to avoid disconnection of service. If your service is disconnected for nonpayment, the total amount due, at the time of disconnection, a security deposit, collection and reconnection charges, if applicable, must be paid before service can be reconnected.
Payment Methods
Visit our Payment Options page for all our ways to pay.
SmartHub
Visit our SmartHub App page to download the SmartHub app, or go to our homepage to sign up.
Explanations of Billing Terms
Energy – Natural Gas
Commodity charges plus a fixed base charge to partially cover administrative, maintenance, and equipment costs.
100 Cubic Feet (Ccf)
100 Cubic Feet (Ccf) – The basic measure of natural gas consumption.
Multiplier
The figure required to convert a meter reading to reflect actual usage.
Tax Disclosure Statement to the Consumer
Under state law, natural gas distribution taxes have been in effect since 2001. Calculate the tax by multiplying usage using the following blocks: 0-1,000 Ccf times $.01593 per Ccf, 1,001-20,000 Ccf times $.00877 per Ccf, and above 20,000 Ccf times $.00411. Taxes are included in the distribution services section of the bill.
Under state law, natural gas customers are subject to a gross receipts tax. Calculate the tax by multiplying the sum of all billing charges times $.0499. Taxes are included in the distribution services section of the bill.
Update Member Contact Information
Please contact member services at (937) 642-1826, email services@ure.com, or log in to your SmartHub account to update your contact information.